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TENANTS INFO
top We let and manage furnished and unfurnished flats and houses in the Norfolk & Suffolk area. Please click on
'Properties' above to view a shortlist, although our stock changes daily and you should contact us for current
availability or to register your requirements.

Please note that for your safety and peace of mind -
• All of our managed properties are CORGI gas safety certificated, and inspected for electrical safety,
and furniture fire safety

• Tenancy deposits (bonds) are held in a designated Client Account in accordance with current RICS
Code of Practice. Deposits taken after 6/4/07 will be treated in accordance with the Tenancy Deposit
Protection regulations.

You can use the menu bar above to find other related information.


GUIDE FOR TENANTS
Finding a property
The first step is to contact us to provide brief details about yourself and about the accommodation
you require. We then search our database for suitable properties for you to view. If not urgent,
we log your details so that we can contact you as suitable properties become available. It is wise to
start looking about a month before you wish to move, as the nicer properties are viewed and
reserved quickly. Our tenancies are granted for a minimum term of 6 months. We regret that we
cannot assist dss claimants

Other Areas
If you are looking for a property to rent another area please go to our UK Network page.

Viewings
Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably
be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property
Once you have decided on a property, you will need to reserve it by paying a 'holding deposit', usually
equivalent to one week's rent. Assuming that the tenancy goes ahead, this will be deducted from the
monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However
the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and
accurate information in your application.

References
As a minimum we will require satisfactory references from your employer (or college), and a previous or
current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit
check will be undertaken. We may use the services of an independent referencing company to obtain and
evaluate these references.

Rents
Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also
responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank
standing order to our company bank account.

Deposit
A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated
in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection
scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms
of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant
to cover rent.

Fees
We charge an application fee to cover administration and referencing costs.

Insurance - for Tenants
As appointed agents for HomeLet we are able to offer a variety of insurance policies for both
landlords and tenants, including the following -

Contents
Up to your selected sum insured for damage to your household furniture, equipment, furnishings,
clothing and personal possessions whilst in your home (excludes business equipment).

Landlord's Contents
Up to £2,500 for accidental damage to your landlord's contents, fixtures & fittings for which you are responsible.

Personal Possessions
Up to your selected sum insured for loss or accidental damage to your clothing, watches, jewellery,
spectacles, other valuables (excluding mobile telephones) and pedal cycles whilst away from your home anywhere in the UK or whilst temporarily elsewhere in the world. Theft from unattended vehicles must
be from a locked boot.

Further details are available on request.

mob: 07940 005547 - email: info@excellettings.co.uk